Privacy
Policy.

Effective Date: December 1, 2025

SpinBox, LLC., respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, submit a quote request, contact us, schedule service, communicate with us, or use our laundry pickup, delivery, wash and fold, linen, uniform, dry cleaning, and related services.

By using our website or services, you agree to this Privacy Policy.

1. Information We Collect

We collect information you provide directly to us, including:

• Name
• Email address
• Phone number
• Business name
• Business address
• Pickup and delivery address
• Billing information
• Service preferences
• Laundry volume estimates
• Quote request details
• Messages submitted through forms, email, SMS, phone, or chat
• Customer account information
• Order details
• Payment status
• Photos, notes, or documentation related to laundry orders, pickup, delivery, claims, service issues, or customer support

We also collect information automatically when you visit our website, including:

• IP address
• Approximate location based on IP address
• Device type
• Browser type
• Operating system
• Pages viewed
• Date and time of visit
• Referring website
• Click activity
• Form activity
• Cookie identifiers
• Advertising identifiers
• Analytics data
• Website usage data

We collect information from third parties when needed to operate or improve our business, including:

• Payment processors
• Scheduling systems
• Customer relationship management tools
• Analytics providers
• Advertising platforms
• Email and SMS providers
• Delivery, logistics, and routing tools
• Publicly available sources
• Business directories
• Lead generation tools
• Data enrichment providers

2. Sensitive Personal Information

We do not intentionally collect sensitive personal information unless you provide it or it becomes necessary for business operations.

Sensitive personal information could include account login details, precise location data, payment information, or other information defined under applicable privacy laws.

We use sensitive personal information only for permitted business purposes, including payment processing, security, fraud prevention, service delivery, customer support, and legal compliance.

3. How We Use Information

We use information to:

• Respond to quote requests
• Provide laundry pickup and delivery services
• Create and manage customer accounts
• Schedule pickups and deliveries
• Process orders
• Send invoices and payment links
• Confirm service details
• Communicate by phone, email, SMS, or other channels
• Provide customer support
• Resolve service issues
• Improve website performance
• Analyze marketing performance
• Measure ad campaigns
• Retarget website visitors
• Personalize website content
• Detect fraud or abuse
• Protect our business, customers, employees, and systems
• Comply with legal obligations
• Enforce our terms, agreements, and policies
• Develop new services, offers, and operational improvements

4. Cookies, Pixels, and Tracking Technologies

We use cookies, pixels, tags, scripts, and similar technologies to operate our website, understand visitor behavior, improve marketing, and measure advertising performance.

These technologies help us understand:

• Which pages visitors view
• Which ads or campaigns drive traffic
• Which forms visitors start or submit
• General visitor location
• Device and browser information
• Repeat website visits
• Conversion activity

We use tools such as Google Analytics, Google Ads, Meta/Facebook Pixel, CRM tracking, call tracking, email tracking, and similar services.

You control cookies through your browser settings. Some website features might not work properly when cookies are blocked.

5. Advertising and Retargeting

We use advertising platforms to show ads to people who visited our website or interacted with our business.

Advertising platforms might use cookies, pixels, hashed contact information, device identifiers, IP addresses, and similar data to measure performance or show relevant ads.

We do not sell your personal information for money. Some privacy laws define certain advertising or analytics activity as "sharing" or "selling" personal information. Where required, you have the right to opt out of this activity.

6. How We Share Information

We share information with service providers and business partners who help us operate our business, including:

• Payment processors
• Website hosting providers
• Analytics providers
• Advertising platforms
• CRM systems
• Email and SMS providers
• Scheduling platforms
• Routing and delivery tools
• Customer support tools
• IT and security vendors
• Professional advisors
• Insurance providers
• Legal, accounting, and compliance advisors

We also share information when needed to:

• Complete a transaction
• Provide requested services
• Protect our rights
• Respond to legal requests
• Prevent fraud
• Comply with law
• Enforce agreements
• Handle disputes, claims, chargebacks, or collections
• Transfer business assets during a merger, sale, acquisition, financing, restructuring, or similar transaction

7. Payments

We use third-party payment processors to handle payments. We do not store full credit card numbers on our website.

Payment processors collect and process payment information under their own privacy and security practices.

8. SMS, Email, and Phone Communications

When you provide your phone number or email address, we use it to communicate with you about quotes, orders, pickups, deliveries, invoices, customer support, marketing, and service updates.

You opt out of marketing emails by using the unsubscribe link in the email.

You opt out of SMS messages by replying STOP.

Service-related messages, including pickup reminders, delivery updates, invoices, and account notices, might still be sent when needed to provide services.

9. Data Retention

We keep personal information for as long as needed to operate our business, provide services, maintain records, resolve disputes, comply with legal obligations, enforce agreements, collect amounts owed, and support legitimate business purposes.

Retention periods vary based on the type of information, our business needs, and legal requirements.

10. Security

We use reasonable administrative, technical, and physical safeguards to protect personal information.

No website, system, or transmission method is completely secure. We cannot guarantee absolute security.

11. Your Privacy Choices

Depending on where you live, you might have rights to:

• Request access to personal information we collected about you
• Request correction of inaccurate information
• Request deletion of personal information
• Request a copy of your information
• Opt out of certain sales or sharing of personal information
• Limit certain uses of sensitive personal information
• Appeal certain privacy decisions, where required by law
• Avoid discrimination for exercising privacy rights

To exercise privacy rights, contact us at:

Email:

We will verify your request before responding. We might request information needed to confirm your identity.

12. California Privacy Rights

California residents have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, when applicable.

In the past 12 months, we collected the following categories of personal information:

• Identifiers, such as name, email address, phone number, IP address, business name, and address
• Commercial information, such as quote requests, services requested, order history, invoices, and payment status
• Internet or network activity, such as website visits, pages viewed, clicks, referral sources, and cookie data
• Geolocation information, such as approximate location from IP address and service address
• Audio, electronic, or visual information, such as phone messages, support communications, photos, or order documentation
• Professional or business information, such as company name, role, business type, and service needs
• Inferences, such as likely service needs, customer preferences, marketing interest, or account fit

We collect this information from:

• You
• Your business
• Your device
• Website tracking tools
• Service providers
• Advertising platforms
• Payment processors
• Public sources
• Business directories
• Lead generation sources

We use this information for the purposes described in this Privacy Policy.

We disclose personal information to service providers, contractors, and business partners for business purposes.

We do not knowingly sell personal information for money. We use analytics and advertising tools that might qualify as "sharing" or "selling" under California law.

California residents have the right to opt out of sale or sharing of personal information.

To submit an opt-out request, contact us at:

Email:

If required, we will honor recognized browser-based opt-out preference signals, including Global Privacy Control.

13. Notice of Financial Incentives

We might offer discounts, promotions, referral credits, or special offers. If a program qualifies as a financial incentive under privacy law, we will provide required terms when you sign up.

You opt out of promotional programs at any time by following the instructions provided with the offer or contacting us.

14. Children's Privacy

Our website and services are intended for businesses and adults. We do not knowingly collect personal information from children under 13.

If you believe a child provided us information, contact us and we will take appropriate steps to delete it.

15. Third-Party Websites

Our website might link to third-party websites, platforms, or services. We are not responsible for their privacy practices.

Review their privacy policies before providing information.

16. Do Not Track

Some browsers send "Do Not Track" signals. Our website does not respond to all Do Not Track signals.

Where required by law, we honor applicable opt-out preference signals.

17. Changes to This Privacy Policy

We update this Privacy Policy from time to time. Updates will be posted on this page with a new effective date.

Your continued use of our website or services after changes are posted means you accept the updated Privacy Policy.

It is your responsibility to review this Privacy Policy periodically. We encourage you to check this page from time to time to stay informed of any updates.

18. Contact Us

For privacy questions or requests, contact:

SpinBox Commercial Laundry
SpinBox, LLC
2436 E. 4th Street, #824, Long Beach, CA 90814
Email:
Website: www.spinbox.co